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United Living Group Linkedin · Posted 6d ago

Call Handler

United Kingdom

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Indexed description

Job Description

About the Role

We are looking for a confident and customer-focused Call Advisor to join our team. This is a fast-paced, inbound role where you will be the first point of contact for our clients and their tenants, delivering clear, efficient, and professional support.

Key Responsibilities

  • Handling inbound calls from clients and tenants
  • Providing updates on ongoing repairs
  • Booking new appointments and adjusting existing visits
  • Delivering accurate company information and guidance
  • Managing communications via phone, email, and internal systems
  • Using systems such as 3CX, Teams, Outlook, and TotalMobile (Connect)

Qualifications

  • Previous experience in inbound call handling or a customer service role
  • Strong communication skills with a professional and approachable manner
  • Ability to remain calm and resilient in a busy environment
  • Efficient, organised, and able to manage multiple tasks
  • A reliable team player who supports colleagues and contributes to a positive working environment
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