Customer Service Advisor

Department: Branch Customer Service

Location: Speedy Freight- UK

Compensation: £24,600 / year

Description

Start Your Career in Fast-Paced Logistics!!

Are you confident on the phone, organised, and looking to start your career in customer service? Join Speedy Freight, a growing national logistics company where no two days are the same.

We provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused.

Our mission is simple:
“To be the first choice to deliver – every single time.”

Key Responsibilities

The Role

As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.

What You’ll Be Doing

• Taking customer bookings over the phone and entering details into our systems
• Speaking with customers to agree pricing and delivery options
• Supporting the sales team by booking appointments with potential new customers
• Working closely with Customer Services and Sales to meet performance targets
• Promoting Speedy Freight’s services to new and existing customers
• Managing multiple tasks in a busy, deadline-driven environment
• Communicating clearly and professionally with customers and colleagues
• Being flexible to support the on-call rota when required

Skills, Knowledge and Expertise

What We’re Looking For

• Confident and friendly telephone manner
• Good written and spoken English and basic maths skills (GCSE level)
• Comfortable using IT systems (Microsoft Word, Excel, Outlook)
• Organised, reliable, and able to multitask
• Willingness to learn and develop new skills
• A positive attitude with a strong focus on customer service

Experience

Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you.

Why Join Speedy Freight?

• Am exciting, varied role with training and development
• Friendly, supportive team environment
• Stable, permanent position
• Opportunity to grow within a national logistics business

Ready to take your first step into the logistics industry?

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking