PATIENT ACCESS REPRESENTATIVE (ED & ADMISSIONS)

Description

Closing Date: Wednesday, September 03, 2026, at 4:00 PM (DST)

Salary Range: $19.06 – $22.88/hour

• APPLICANT MUST HAVE A VALID, UNRESTRICTED INSURABLE DRIVER’S LICENSE**
• RESUMES AND REFERENCES ARE REQUIRED**

• Provides high-quality customer service to both external and internal customers that meets or exceeds the service standards of the health care industry.
• Greets all patients, families and visitors, verifies appointment information, provides directions and responds to inquires as appropriate.
• Interviews new patients to determine eligibility, adds to database as appropriate to build patient health record.
• Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
• Verifies insurance eligibility for services rendered with the payers and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.
• Reviews patient registration information for updates and/or changes to primary and secondary insurance coverage to ensure accuracy of billing.
• Checks patient into the clinic via the electronic record to acknowledge the patient has arrived for an appointment or is requesting to be evaluated and to generate a visit record for the patient.
• Participates in departmental orientation, on the job training and quality assurance programs/initiatives.
• Interviews patients to obtain information to initiate a new health record and communicates to Health Information Management when record reactivation is required.
• Requests for tribal enrollment and other eligibility documents for verification to ensure coverage.
• Determines sources of discrepancy or reasons for denial and implements corrective action as appropriate to ensure that the claims can be processed for payment.
• Schedules appointments for patients needing following up in the clinic or specialty areas.
• Performs or actively facilitates faxing of appropriate documents and records to other facilities or other medical providers.
• Performs other duties as assigned.

Experience:

One (1) year of direct work experience in registration, scheduling, screening or customer service.

Education

High School Graduate or Equivalency (HSE)

Please email degree or transcripts to [email protected]

Navajo/Indian Preference

FDIHB and its facilities are located within the Navajo Nation and, in accordance with Navajo Nation law, has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy, applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.