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Steel Dynamics, Inc Linkedin · Posted 5d ago

Customer Service Representative

Lake City, Florida, United States

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Indexed description

New Millennium

Responsible for providing exceptional customer support by managing and resolving field-related issues. This role serves as a liaison between customers and internal departments to ensure timely resolution and maintain strong customer relationships.

  • Serve as the primary point of contact for customers regarding field issues and coordinate with internal departments to ensure timely resolution.
  • Manage and oversee the CSR (Helix) program.
  • Maintain ongoing communication with Engineering, Production, and Dispatch to facilitate issue resolution and customer satisfaction.
  • Assist the CS Coordinator in identifying and resolving potential takeoff errors.
  • Process change orders as needed, including providing backup support for the CS Coordinator.
  • Conduct job site visits, as needed, to evaluate and document field issues.
  • Process Freight Invoices & POD requests.

Required

    • Excellent communication skills
    • Must be extremely organized
    • Creative and Logical Thinking

    Preferred

    • Knowledge of OIS & JEDI Programs
    • Knowledge of NMBS Field Use and Contract Drawings

    Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
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