Call Center Representative

This person acts as a problem-solver and coordinator between Homebuilding and Manufacturing, making sure material and delivery issues are investigated, communicated, resolved, and properly documented.

Responsibilities

• Investigate problems by reviewing the details of each request and figuring out what needs to be done to resolve the issue.
• Prioritize requests based on urgency and determine when an issue needs to be escalated to a supervisor or another department.
• Work with internal departments to meet customer's needs
• Keep detailed records of requests and resolutions so everyone has accurate information.

Qualifications

• At least 2 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work