Customer Service Representative

Börsig GmbH Electronic-Distributor is a renowned distributor specializing in electromechanical components from leading manufacturers. With a strong commitment to delivering high-quality products and exceptional service, Börsig has established a trusted reputation within the industry. The company operates across multiple locations, supporting a diverse global customer base. Emphasizing innovation, reliability, and customer satisfaction, Börsig continuously strives to enhance its offerings and operational excellence. As a family-owned enterprise, it values long-term relationships, employee development, and a collaborative work environment, making it an ideal place for professionals seeking growth and stability in the electronics distribution sector.

About The Role

We are currently seeking a dedicated and customer-oriented Mitarbeiter Vertriebsinnendienst / Customer Service B2B (m/w/d) to join our team at the Neckarsulm location. In this role, you will be the primary point of contact for our business customers, managing daily customer interactions with professionalism and efficiency. Your responsibilities will include preparing quotations, coordinating customer orders, and ensuring seamless communication between internal departments such as sales, procurement, product management, and logistics. The ideal candidate enjoys working with clients, manages multiple tasks simultaneously, and finds solutions to meet customer needs effectively. This position offers an excellent opportunity to develop your skills in sales support and customer service within a dynamic and supportive environment.

Qualifications

The ideal candidate will possess a completed commercial apprenticeship or an equivalent qualification, demonstrating a solid foundation in business processes. Strong communication skills in German and good command of English are essential, along with a confident telephone manner and a customer-focused attitude. Reliability, structured work approach, and independence are crucial qualities for success in this role. Additionally, candidates should be team players with a sense of responsibility and problem-solving capabilities. Experience with ERP systems, familiarity with wholesale or technical products, and previous customer service or sales support experience are advantageous but not mandatory.

Responsibilities

• Provide comprehensive support to our business clients via phone and email, ensuring high levels of customer satisfaction.
• Create and follow up on quotations, ensuring timely and accurate delivery of offers.
• Capture and process customer orders, maintaining up-to-date records within the ERP system.
• Coordinate customer inquiries and requests with relevant internal departments such as sales, procurement, and logistics.
• Monitor ongoing processes and follow up on open issues to ensure timely resolution.
• Maintain and update customer and order data in the ERP system to ensure data accuracy and integrity.

At Börsig, we prioritize the well-being and development of our employees by offering flexible working arrangements, including up to four days of home office per week after the onboarding period. Our Gleitzeit model allows for flexible working hours aligned with operational needs. We provide a competitive compensation package that includes 30 days of vacation, 13 fixed monthly salaries, and an additional 14th salary contingent on company performance. Our team-oriented environment promotes collaboration, with colleagues working closely together in a respectful and supportive atmosphere. Employees benefit from long-term career perspectives within a family-owned company that values stability, growth, and employee engagement.

Equal Opportunity

Börsig GmbH is committed to fostering an inclusive workplace where diversity is valued. We provide equal employment opportunities regardless of gender, age, ethnicity, disability, or background. Our hiring practices are designed to promote fairness and ensure that all applicants have an equal chance to contribute to our success. We believe that a diverse team enhances our innovation, creativity, and ability to serve our customers effectively. We welcome applications from all qualified candidates who are eager to join a progressive and supportive organization.