Support Advisor - Medical Devices - Italian & English (Ref:S5bOW)

An exciting opportunity to join our client's team at a pioneering company in human resources that aligns human elements with technological advancements.

Responsibilities

• Handle customer and staff inquiries via phone and email
• Troubleshoot technical and application-related issues
• Support patients, healthcare professionals, and caregivers using medical devices
• Identify root causes and provide appropriate solutions
• Escalate complex cases to specialized support teams when necessary
• Document all interactions accurately in CRM systems
• Identify product quality concerns and follow escalation procedures
• Support complaint handling activities and follow-up actions
• Maintain compliance with internal quality and regulatory requirements
• Collaborate with technical specialists and cross-functional teams

Requirements

• Fluency in Italian and English
• Minimum 1 year of experience in Technical Support, IT Helpdesk, Service Desk, Application Support, Medical Device Support, Laboratory Support, or Technical Customer Service
• Experience working with CRM systems and ticketing tools
• Good understanding of IT concepts such as connectivity, networking, software applications, and remote support tools
• Ability to troubleshoot technical and application-related issues
• Experience supporting regulated environments
• Ability to document interactions accurately in CRM systems
• Knowledge of complaint handling activities
• Experience collaborating with technical specialists and cross-functional teams
• Understanding of product quality concerns and escalation procedures

In addition to the salary, the company offers the following benefits

• Meal tickets
• Private medical insurance

What is RSight®

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Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. By applying for this position, you acknowledge that your application may be shared with our clients for the purpose of evaluating your profile for relevant employment opportunities, in accordance with our Privacy Policy and applicable data protection laws. Only candidates selected for interviews will be contacted.