Customer Service Representative

Join Amrize as a Customer Service Representative and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

About The Role

The Customer Service Representative is responsible for supporting safe and efficient jobsite operations by coordinating with the onsite General Manager/Supervisor, communicating with drivers and Dispatch, and identifying and addressing potential safety concerns.

What You'll Accomplish

• Arrive on job site to ensure the pathway is free and clear for our trucks to get in and out safely.
• Communicate with the onsite General Manager or Supervisor to gather important info regarding the pour.
• Addresses customer issues and ensures effective problem resolution.
• Communicate with the drivers to ensure the are aware of any and all safety issues on the jobsite, and able to assist drivers with correct directions to the jobsite entrance.
• Respond to and clean up any concrete spills and fluid leaks.
• Able to assist drivers that are stuck in the mud on the jobsite such as helping to hook up a strap and pull them out.
• Help assist drivers washing down to eliminate excessive was down times.
• Able to hook up a trailer to a pick up truck.
• Able to be outside for excessive time during extreme temp conditions.

What We're Looking For

• Education: High School Diploma or GED
• Required Work Experience: Minimum of 1-3 years of related experience, and a proactive approach to identifying and addressing safety concerns.
• Additional Education Preferred: Compensation will review the educational and years of experience requirements once the completed description has been submitted.
• Required Technical Skills: Dispatch systems, Personal Computer, Telephone and Telephone Headset.

Additional Requirements

• Excellent oral (telephone) communication skills. Bi-lingual communications skills are a plus. Ability to professionally interact with internal and external customers. Detail oriented with the ability to handle multiple tasks at one time. Able to prioritize work. Strong organizational skills.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

What We Offer

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.