Customer Service Rep - Jurong East (MNX)

Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。

職務内容:

Responsibilities

• Keep the pulse of customer satisfaction
• Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
• Work with internal/external customers to create an exceptional customer service experience
• Manage account/customer expectations
• Work with internal and external customers for Corrective and Preventative Actions
• Help craft and create KPI customer specific reporting and scorecards
• Build and maintain rapport with customers to fulfill their requirements
• Process Stock In/Out in SAP
• Work with internal customers on process improvements
• Help craft account SOPs and Work Instructions
• Assist in distribution and operations as needed
• Ensure daily customer services and operations of both Air/Sea Import & Export requirements are met and executed in a timely manner.

• Minimum GCE ‘O’/'N' Level qualification
• 2 years’ experience in handling Air and Sea operations with a focus on Customer Service
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Proficient in both written and spoken English
• Willing to work offsite in customer's site in Jurong.

常勤

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。