Customer Service Representative

Job Title: Customer Service Representative (Manufacturing, B2B)

Location: On Site - Cleveland, Ohio, United States

Salary: Salary (DOE) + Bonus

Skills: B2B, Manufacturing, Foundry, Production, Distribution, SAP, JDE, ERP, MS 365

About the Manufacturing Industry / The Opportunity:

Join a dynamic manufacturing organization that delivers high‑quality products to a global market. Our client values operational excellence and customer satisfaction, offering a pivotal role where you will ensure seamless order processing, support cross‑functional teams, and contribute to efficient production and distribution workflows.

Responsibilities:

• Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently.
• Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints.
• Coordinate with Production to confirm product availability and manage supply constraints.
• Work closely with Logistics and Distribution to ensure timely and complete deliveries.
• Print and manage picking slips and shipping documentation.
• Process credits, debits, returns, and order adjustments in line with company policies.
• Act as a liaison between customers and the Sales team to support relationships and issue resolution.
• Collaborate with customers on forecasts for high‑volume or recurring products.

Must-Have Skills:

• Minimum of 4 years of customer service experience in a manufacturing or industrial setting.
• Strong written and verbal communication abilities.
• Exceptional customer focus with the ability to handle complex situations professionally.
• Excellent organizational skills, multitasking and prioritization in a fast‑paced environment.
• Attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office and PC‑based systems.

Nice-to-Have Skills:

• Experience with SAP ERP systems.
• Familiarity with JDE or other ERP platforms.
• Knowledge of MS 365 suite.
• Understanding of production and distribution processes within a foundry environment.
• Ability to collaborate effectively across sales, operations, marketing, and distribution teams.