Telesales Advisor

We are looking for a motivated and customer-focused Telesales Advisor (Parts) to join our busy Trade Parts team. In this role, you will handle incoming parts enquiries for Kia, BMW and MINI franchises — supplying parts directly to the automotive aftermarket.

As the first point of contact for our trade customers, you will play a key role in delivering a professional, efficient and friendly service. Your day-to-day responsibilities will include identifying and supplying the correct parts, processing orders accurately, and building strong relationships with workshops, independent garages and other trade clients.

If you enjoy working in a fast-paced environment, have a confident telephone manner, and thrive as part of a supportive and successful team, we would be delighted to hear from you.

What We’re Looking For

The ideal candidate will be enthusiastic, proactive and eager to learn. You should be comfortable taking guidance from experienced colleagues and able to work accurately under pressure — especially when handling multiple enquiries or working to tight deadlines. A strong eye for detail and excellent written and verbal communication skills are essential.

Full training will be provided. You will receive hands-on coaching from our experienced Parts Advisors at the Parts Hub, supported by structured Stellantis virtual training sessions to help you develop your product knowledge and confidence.

Essential Skills Required

• Previous experience working with Kia or BMW / MINI is highly desirable.
• Experience within a main dealer or Parts Factor environment is essential.
• Confident using computer systems, with the ability to learn new platforms quickly.
• Strong communication skills and a professional telephone manner.
• Accuracy, attention to detail and the ability to work efficiently in a busy environment.
• Ability to identify opportunities to upsell related parts and consumables, adding value for customers while meeting sales targets.

This is a full-time position, working Monday to Friday, 8:00am – 5:30pm.

Due to Hub location own transport is essential. To apply, please send your CV and a covering letter to: [email protected]

Closing Date: 31st August 2026

Company Benefits

• 32 days annual holiday (includes 8 bank holiday days) – pro-rata for part time staff.
• Good rates of pay, with a supplement for night shifts
• Welcome pack & company induction
• Uniform provided
• Discounted servicing & parts across the Group
• Company Pension
• Cycle to work scheme
• Annual staff social events
• Summer Ball (held every 2 years)

In 2022, They celebrated its 120th anniversary, as a family-owned & operated business. They are one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal and first-class customer service across Kent. They have evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. They pride themselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly. They combine traditional values of the past, with the cars of today.

Telesales Advisor (Parts) - Barretts Parts Hub, St Nicholas at Wade, Birchington

We are looking for a motivated and customer-focused Telesales Advisor (Parts) to join our busy Trade Parts team. In this role, you will handle incoming parts enquiries for Kia, BMW and MINI franchises — supplying parts directly to the automotive aftermarket.

As the first point of contact for our trade customers, you will play a key role in delivering a professional, efficient and friendly service. Your day-to-day responsibilities will include identifying and supplying the correct parts, processing orders accurately, and building strong relationships with workshops, independent garages and other trade clients.

If you enjoy working in a fast-paced environment, have a confident telephone manner, and thrive as part of a supportive and successful team, we would be delighted to hear from you.

What We’re Looking For

The ideal candidate will be enthusiastic, proactive and eager to learn. You should be comfortable taking guidance from experienced colleagues and able to work accurately under pressure — especially when handling multiple enquiries or working to tight deadlines. A strong eye for detail and excellent written and verbal communication skills are essential.

Full training will be provided. You will receive hands-on coaching from our experienced Parts Advisors at the Parts Hub, supported by structured Stellantis virtual training sessions to help you develop your product knowledge and confidence.

Company Benefits

• 32 days annual holiday (includes 8 bank holiday days) – pro-rata for part time staff.
• Good rates of pay, with a supplement for night shifts
• Welcome pack & company induction
• Uniform provided
• Discounted servicing & parts across the Group
• Company Pension
• Cycle to work scheme
• Annual staff social events
• Summer Ball (held every 2 years)

In 2022, They celebrated its 120th anniversary, as a family-owned & operated business. They are one of the few family businesses that have been trading in Canterbury since the turn of the last century, providing a unique, personal and first-class customer service across Kent. They have evolved from selling cycle fittings in 1902 to acquiring & developing multiple leading vehicle franchises in the Canterbury & Ashford areas. They pride themselves on customer service, and with over 100 years of experience, we know the level of service you expect to receive from a trusted family dealership. We are passionate about making the car buying process an enjoyable experience, with our team of professional staff, that you can trust and rely on to guide you through seamlessly. They combine traditional values of the past, with the cars of today.

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