Customer Service Administrator

U Value Insulation is an established international company, with over 40 years' experience offering the building industry vast product choice combined with in-depth technical expertise. Distributing an extensive product catalogue for application across the full range of floor, wall and roof requirements, ensuring a one stop shop for all our client needs. We stock the very best brands & highest quality product ranges at competitive prices across thermal, acoustic and fire protection insulation products guaranteeing the widest choice and best value.

This role will be Office based in Dunshaughlin, Co Meath at our new Head Office.

About The Role

As a Customer Service Administrator, you'll be the first point of contact for our customers, ensuring enquiries are handled efficiently while supporting the day-to-day administration of the customer service function.

Key Responsibilities

• Respond to customer enquiries via phone, email and online channels in a professional and friendly manner.
• Process customer orders accurately and efficiently.
• Update and maintain customer records and databases.
• Coordinate with internal departments to ensure customer requirements are met.
• Resolve customer queries and complaints promptly, escalating where necessary.
• Coordinate with manufacturers, suppliers, operations and transport to ensure timely delivery of products and services to our customers
• Monitor orders and provide customers with updates on delivery or service status.
• Support the wider team with administrative tasks as required.

Requirements

We're looking for someone who has:

• A minimum of 2-3 experience in a customer service/administration role.
• Excellent communication and interpersonal skills.
• Strong organisational skills with great attention to detail.
• The ability to prioritise tasks and work to deadlines.
• A positive, proactive attitude and a willingness to help others.
• Good IT skills, including Microsoft Office (Word, Excel and Outlook).
• Experience in the construction and/or building materials sector is beneficial
• Experience using CRM or ERP systems would be an advantage, but not essential

Benefits

• Salary negotiable depending on experience
• 24 days annual leave
• Company pension scheme
• Health Care Cash Plan
• Group life cover
• Employee Assistance Program
• Bike to Work scheme
• Refer a Friend
• Month-end company lunch
• Social events throughout the year
• On-site parking
• Early finish on Fridays