Booking Agent

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels Dubai!

Job Purpose:

• Responsible for accurately and impartially handling high volumes of sales and service queries in a courteous and efficient manner. These queries will be handled through different channels such as telephone, fax, and email.
• To represent the company by following the standard operating procedures set by the organization
• Proactively sell and upsell all products and services within the property
• Handle queries through telephone, fax, and email
• Make reservations for customers based on their various requirements
• Provide support to customers who may need to amend or cancel a reservation
• Prepares letters of confirmation
• Maximizing sales, as well assisting guests Internal/External and future customers by offering the highest level of customer service
• Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks

Qualifications & Experience:

• Minimum 1 year of Reservations experience in a luxury 5-star hotel.
• Previous experience working in a multicultural environment.
• Knowledge of Opera PMS is required.
• Proficient in Microsoft Office applications.
• Bachelor's degree in Business Administration or a related field is preferred.
• Strong communication and interpersonal skills.