Travel Consultant

Responsibilities

• Implement Al Mutawa Travel Agency’s policies and procedures to ensure that all relevant procedural requirements are fulfilled in line with the requirements while maintaining high level of efficiency in achieving objectives.
• Determining clients’ needs and suggesting suitable travel arrangements as per budget and requirements
• Organizing travels from beginning to end, including tickets, accommodation, transportation and other concierge services as offered by agency
• Supplying travellers with pertinent information and useful travel/holiday materials
• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews, visa requirements etc.
• Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Finalize quotations and follow up on payments in coordination with Finance dept./responsible
• Use promotional techniques and approach clients for cross selling when required
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends when required by management
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets as set by management
• Prepare reports as required by Top Management.
• Perform other duties related to the job as assigned by the Direct Manager