GS Air Logistics Customer Care Specialist

We are looking for motivated employees to join our team at the KN Branch in Gätringen, within the High-Tech Solution Center department. You will work in the Operations Management Control Center and serve as the central point of contact between KN Stations worldwide and our customers

‎

How you create impact

You will be the key link between our global KN Stations and customers, ensuring seamless communication and operational excellence. By monitoring live shipments and coordinating transportation, you will guarantee on-time performance and strengthen customer trust.

What we would like you to bring

• Strong English communication skills
• Proficiency in MS Office (Excel, PowerPoint)
• High commitment, motivation, teamwork ability, flexibility, and strong self-organization
• Open-mindedness towards new challenges
• Strong ability to articulate clearly and effectively

• Analyze KPIs (internal and external)
• Create performance overviews (weekly, monthly, quarterly)
• Collaborate with international teams, both internal and external
• Gain knowledge across different MOTs
• Support KN Stations in various countries
• Report on milestone completeness and timeliness
• Provide reason coding for milestone reporting
• Monitor live shipments
• Coordinate transportation to ensure on-time performance compliance

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.