Customer Service Specialist

LHH Recruitment Solutions is seeking a Customer Service Administrator at our manufacturing client in Newark, DE.

POSITION SUMMARY

The Customer Service Administrator has a critical role within Process Instruments manufacturing team. This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers. This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers. Monthly revenue targets drive the direction and focus of the manufacturing team.

KEY RESPONSIBILITIES

• Order entry for all orders (analyzer, parts, service) placed on the Newark Facility.

• Communicating directly with customers, sale managers, and representatives on majority of orders

• Ownership of spare parts orders which includes: Quoting, Order Entry, releasing order to manufacturing/shipping.

• Receives, prices, and processes customer orders.

• Notifies customers of availability, shipping dates and associated delivery fees of products, services, and replacement parts

• Controls analyses of forecast, inventory, order, shipping, and demand

• Process all credit memos, tax credits, and returns

• Cycle count for the spare part room

• Utilizes ProForma Invoices for accounting

• Manages the Inventory for the field service engineers

• Service Billings

• Quality Liaison for Customer Complaints

• Manages E-Commerce for the Newark site

• Processing change notices

KNOWLEDGE & EXPERIENCE

• Minimum of 3 years’ experience

• General knowledge of manufacturing business information flow

• Excellent verbal/written communication skills.

• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint

• Experience with ERP systems beneficial, Navision a plus

• Taking ownership of tasks, a hands-on approach, and a strong attention to detail

TECHNICAL

• Microsoft Office, including Word, Excel, PowerPoint, PowerBI, and SharePoint

ORGANIZATION STRUCTURE

• Reports to the Production Manager

CONTACT WITH OTHERS

• Operational team members

• Procurement & Operational Excellence

• Management

• Finance

• Sales

ASSIGNMENT AND REVIEW OF WORK

• Workload and Goals as agreed with the Production Manager

MOST CHALLENGING PART OF THE JOB

• Managing a large volume of requests and needs throughout the facility.

• Understanding of the products and services that are provided to our customers.

• Acquiring a diverse knowledge of our customers’ needs and requirements to successfully deliver orders.

Equal Opportunity Statement

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.