Customer Solutions Advisor

Your Benefits
Company Pension Scheme
Our enhanced pension scheme helps you plan for a secure future, with greater contributions to boost your retirement savings and give you peace of mind. Salary sacrifice scheme also available to eligible employees.

Continuous Training
Sharpen your skills and advance your expertise with ongoing development and access to our on-demand learning portal One Rhenus.

Exclusive Discounts
Access to our discount portal to save money on your everyday spending, holidays, fitness & leisure.

Free Parking
For convenience and peace of mind. We also offer all employees the ability to improve their health and spread the cost with a bike purchase through our cycle-to-work scheme.

Health & Sports
Our Employee Assistance Programme provides 24/7 confidential support for any mental, physical, financial, or personal challenges. It includes a hotline, personalised counselling, and a wealth of online resources to help you navigate life's ups and downs.

Holiday Bonus
Enhanced holiday entitlement with the ability to flex your holiday entitlement further with our buy and sell scheme.

Job Description
What you can expect
We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.

At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

Main duties to include

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients regarding shipment status, service changes, or delays.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer site visits, teams meetings, and regular communication over the telephone.

What you bring

• GCSE or equivalent in English and Math
• Road freight background
• Proven record of internal sales
• Strong Customer Service.
• Analytical
• Time management
• Communication
• Advanced IT skills inclusive of Microsoft Excel
• Attention to detail