Patient Care Coordinator

You'll spend your day calling patients who need help with their hearing aids — walking them through the fix, getting them on the schedule, and checking back afterward to make sure it worked. This is a role for someone who'd rather be the one making the call than waiting for the phone to ring.

What You'll Earn

$18–$22/hour depending on experience, plus:

• Medical, dental, and vision
• 401(k) with company match
• 3 weeks PTO — accrues from day one, available after 90 days
• Monday–Friday daytime hours, no nights, weekends, or on-call
• Warm calls only — every patient you call has already asked us for help

What You'll Do

You'll work from a service ticket queue. A patient lets us know something's wrong with their hearing aids, a ticket comes to you, and you give them a call. A lot of your day is outbound — dialing, leaving voicemails, circling back to the folks who missed you the first time. You'll troubleshoot over the phone, find them an appointment that works, and stay with it until that first fitting is on the calendar. Then you'll call once more afterward to hear how it's going.

In between calls, you'll process device orders, track shipments, coordinate provider schedules, and keep records current in our practice management software. You'll be moving between a few systems while you're on the phone, so you'll want to be quick on a computer. And when you notice something in our process that could work better, we genuinely want to hear it — the people doing the calling usually see it first.

There are no walk-ins and no waiting room. Everything happens by phone, email, and text.

What You'll Need

• High school diploma or equivalent
• Experience making a high volume of outbound calls — appointment setting, patient recall, follow-up calling, member outreach, collections, or inside sales
• 1+ year in customer service, call center, or patient-facing work
• Comfortable working a queue and moving between software systems while on a call

Hearing aid or medical experience is a nice bonus, but we'll teach you that part. The thing we can't teach is patience. Most of our patients are over 65 and have spent years missing conversations at the dinner table. Some are delighted you called. Some are worn out and short with you. You'll be steady with both, and you'll understand why.

Why our team stays

The schedule stays the schedule — nobody gets called in on a Saturday or loses a holiday to flu season. When someone's buried, someone else picks up their queue, and that's just how it goes here. Mostly, though, people stay because the calls end well. You're reaching someone who's been waiting a long time for a person to help them hear, and you get to be that person a dozen times a day.

We'd love to hear from you. Apply with your resume — a real person reads every application, and you'll hear back within 5 business days.

Injoy Hearing is an equal opportunity employer.