Collision Center Customer Service Representative (CSR)

Join a High-Volume, Professional Collision Center

We are looking for a Customer Service Representative (CSR) to join our fast-paced Collision Center / Body Shop team. This role is critical to delivering an excellent customer experience during the repair process.

The CSR is the first point of contact for customers and insurance companies, helping guide customers through the collision repair process while keeping communication clear and organized from start to finish.

If you are organized, personable, and thrive in a busy environment, we want to hear from you.

What You'll Do

Customer Experience

Greet customers and assist with vehicle drop-off and repair scheduling

Communicate repair updates via phone, text, and email

Explain repair timelines and answer customer questions

Ensure customers feel informed and confident throughout the repair process

Deliver a high level of customer satisfaction (CSI)

• Must have experience with CDK as well as working in the collision industry.

Administrative Duties

Open and manage repair orders

Maintain accurate customer and insurance records

Assist estimators with documentation and repair files

Process payments and close repair orders

Maintain organized records of claims and repairs

Insurance & Repair Coordination

Communicate with insurance adjusters and claims representatives

Upload photos and documentation to insurance portals

Track repair status with estimators and technicians

Notify customers when repairs are complete and vehicles are ready for pickup

What We're Looking For

Required

Strong customer service and communication skills

Ability to multitask in a fast-paced environment

Professional phone etiquette

Strong attention to detail

Basic computer and office software skills

Preferred

Automotive dealership or collision center experience

Experience working with insurance claims

Familiarity with CCC ONE, Mitchell, or other collision management systems

What We Offer

Competitive hourly pay

Paid training

Health, dental, and vision insurance

Paid time off

401(k) with company match

Employee vehicle purchase program

Opportunities for advancement within the dealership

Schedule

Full-TimeMonday - FridayOccasional Saturday availability may be required

Why Work Here

Our collision center is committed to delivering high-quality repairs and an outstanding customer experience. We provide a professional environment, strong leadership, and opportunities to grow within the automotive industry.