Front Desk Agent | Towanda Fairfield Inn

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 88-room Fairfield Inn & Suites Towanda Wysox. Conveniently located along historic Route 6 in Pennsylvania's scenic Endless Mountains region, our hotel provides exceptional accommodations and outstanding service for both business and leisure travelers.

Guests enjoy a variety of thoughtful amenities, including complimentary hot breakfast each morning, an indoor pool, free high-speed Wi-Fi, and more than 1,500 square feet of flexible meeting and event space. Our prime location also provides easy access to many of the area's top attractions, including the Pennsylvania Grand Canyon, French Azilum Historic Site, Mount Pisgah State Park, and the Bradford County Historical Society.

If you're passionate about hospitality and committed to delivering exceptional guest experiences, Fairfield Inn & Suites Towanda Wysox offers an excellent opportunity to grow your career with Shaner Hotels. Join a team that values service excellence, teamwork, and professional development while helping create memorable stays for every guest.