Customer Success

Customer

Success

Visit customers in their office. Train their AI agent. Get them to 80% autopilot in 24 hours. Make them love Wilmo.

The Role

You are our customers' favourite person

This is not a desk job. You will spend your days visiting customers in their offices, sitting with their support teams, and training their AI agent until it handles the majority of their tickets on autopilot.

You should love talking to people. You should love being out of the office, meeting customers where they are. You are the reason our customers succeed with Wilmo.

When you leave a customer's office, their AI agent should be live, their team should be confident, and they should be excited about what Wilmo does for their business.

Day to day

Visit customers on-site

Travel to customer offices across Scandinavia. Sit with their support team, understand their workflows, and build trust face-to-face.

Train their AI agent

Configure and fine-tune Wilmo's AI for each customer's specific products, policies, and tone of voice. The goal: 80% autopilot within 24 hours.

Drive onboarding and adoption

Own the full customer journey from signed deal to fully operational AI support. You are the reason they succeed.

Be the voice of the customer

Bring insights back to the team. What are customers struggling with? What features would unlock the next level? You close the loop between product and customers.

About You

You'll thrive here if

You've done Customer Success in SaaS

You've onboarded customers, driven adoption, and owned retention at a software company before. You know what good CS looks like.

You love being with customers

Not over email. Not over Zoom. In person. You light up when you walk into a customer's office and start solving their problems together.

You're comfortable with AI

You use AI tools daily and you're excited about teaching others how to get the most out of them.

You take full ownership

When a customer signs, they become yours. Their success is your success. You don't wait for instructions, you figure out what needs to happen and make it happen.

Compensation & Benefits

35,000 - 40,000 DKK / month

Competitive base salary.

0.25% Warrants

You own a piece of what we build together.

Copenhagen + Travel

Based out of our office in Indre By. Regular travel to customer offices across Scandinavia.

Meals Covered

Breakfast, lunch, dinner, and snacks. All covered when in office or on the road.

This Is Not

• ✕A 9-5 job
• ✕A ping pong, table tennis, beer fountain startup. (We have a fridge with beer, but no fountain and definitely no ping pong table)

Sounds like you?

No CV needed. Just a short video, your LinkedIn, and one question.

Full Name

Email

2-Minute Loom Video

Record a short video introducing yourself and why you want this role. Free at loom.com

LinkedIn Profile

Tell us about a time you onboarded a customer onto a software product. What did you do, and what was the result?