Technical Support Specialist

Technical Support Specialist

Copenhagen, Denmark | On-site

SecTeer is looking for a Technical Support Specialist to join our customer-facing technical team in Copenhagen.

Your primary responsibility is straightforward: when our customers need technical help, you take ownership of the issue and work to resolve it

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You will provide Level 1 and Level 2 support to customers using SecTeer's cybersecurity solutions, including VulnDetect and PatchPro. You will troubleshoot technical issues, manage support tickets, communicate clearly with customers, and work closely with our development and product teams when issues require deeper investigation.

This is a customer-facing technical role. We are looking for someone who enjoys solving problems, communicates well with customers, and takes responsibility for seeing an issue through rather than simply passing it on.

As you develop your product knowledge, there will be opportunities to take on additional responsibilities, including customer onboarding, implementation, and technical guidance.

What you will do

• Provide Level 1 and Level 2 technical support to SecTeer customers.
• Respond to customer support requests and technical questions within our agreed service levels.
• Troubleshoot issues related to SecTeer's VulnDetect and PatchPro solutions.
• Take ownership of customer cases from initial investigation through resolution or escalation.
• Reproduce, investigate, and document technical issues before escalating them to development.
• Work closely with developers and other technical colleagues to resolve more complex customer issues.
• Keep customers informed about the status and progress of their support cases.
• Document solutions, known issues, and troubleshooting procedures to strengthen our internal knowledge base.
• Identify recurring technical issues and communicate them to the relevant product and development teams.
• Provide structured customer feedback to help improve SecTeer's products and support processes.
• Help improve internal support procedures, documentation, and workflows.
• Build strong working relationships with customers and understand their technical environments.
• Develop a strong working knowledge of VulnDetect, PatchPro, and the technologies surrounding our solutions.
• Over time, assist with customer onboarding, implementation, and product training.
• Where relevant, identify potential customer retention risks or commercial opportunities and communicate them internally to the appropriate team.

What we are looking for

You have a technical mindset and enjoy investigating problems until you understand what is happening.

You also understand that good technical support is about communication. Customers need clear answers, realistic expectations, and someone who takes responsibility for their issue.

We expect you to have:

• Experience with IT support, technical support, customer support or a similar customer-facing technical role.
• The ability to troubleshoot technical problems in a structured way.
• A good general understanding of Windows and Microsoft environments.
• An interest in cybersecurity, vulnerability management, patch management, or software deployment.
• Strong customer communication skills.
• The ability to document technical problems and solutions clearly.
• The ability to manage several customer cases and priorities at the same time.
• A structured and accountable approach to customer issues.
• Professional fluency in both Danish and English.
• The ability to work from our Copenhagen office.

What success looks like

You will succeed in the role when you:

• Become confident working with VulnDetect and PatchPro.
• Resolve customer issues accurately and efficiently.
• Take clear ownership of customer support cases.
• Maintain SecTeer's internal support SLAs.
• Escalate technical issues with enough information for development to investigate efficiently.
• Communicate clearly with customers throughout the support process.
• Help reduce recurring support issues through better documentation and internal feedback.
• Build enough product knowledge to gradually support onboarding and implementation activities.
• Contribute to improving the overall quality of SecTeer's customer support.

Why join SecTeer?

SecTeer is a Copenhagen-based cybersecurity company focused on vulnerability and patch management.

You will work directly with customers and alongside our support, development, product, retention, and sales teams. This gives you exposure to both the technical side of cybersecurity software and how customers deploy and use it in real environments.

We provide an environment where you are expected to take responsibility, develop your technical knowledge, and contribute ideas for improving how we support our customers.

Our Copenhagen office also provides lunch, Friday bars, and team activities, together with an emphasis on coaching and professional development.