Client Services Representative I

Interested applicants must reside in the Columbus, OH area and be willing to come on-site for training, 30 to 90 days.

Compensation: $20.00/hour

Schedule: Monday through Friday 8:00am to 4:30pm EST

A Brief Overview

The Client Services Representative I provides world class customer service to Belron clients and internal departments by receiving and resolving client complaints, receiving and initiating correspondence, and assisting clients with other issues. This is the first level of a multi-level career development class series. Work assignments enable incumbents to obtain the experience required for advancement to Client Services Representative II.

What You Will Do

• Receives and answers daily mail, email, and faxes from assigned insurance clients regarding various client and departmental issues needing resolution.
• Researches basic pricing and other insured information, initiates outgoing correspondence to assigned clients to expedite collection of past due invoices, and documents actions and conversations in the appropriate system.
• Regularly checks the status of assigned client payments and notifies appropriate internal departments when payment is received to initiate the release of vouchers and payment to affiliate shops
• Processes and submits check requests for client refunds as necessary. Completes on-line check requests, seeks appropriate approval, and submits to accounts payable for processing
• Performs basic clerical tasks at the request of clients, which may include faxing, copying, emailing, etc and provides assistance to the Cash Application Department by researching unidentified client payments
• Other duties assigned by management.

Education Qualifications

• High School Diploma Required

Experience Qualifications

• 1-3 years Required
• 1-3 years office experience required, preferably in an insurance related field Required

Skills And Abilities

• Strong written and verbal communication skills
• Microsoft Word
• Microsoft Access
• Microsoft Excel
• Microsoft PowerPoint

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.