Customer Service Representative

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for interacting with BMW, MINI, Motorrad, and Rolls-Royce customers through inbound and outbound calls while providing a premium customer experience during all stages of their Financial Services contract.

Responsibilities

• You will receive inbound customer calls from consumers during the different stages of their financial services contract.
• You will address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer while being compliant, accurate and efficient in support of Average Handle Time and goals established.
• Interactions with customers could include making a payment, updating contact information, web site assistance, promoting EasyPay and eInvoicing, and addressing questions and concerns related to all facets of the contract lifecycle.
• To assist customers with various account maintenance tasks, you will engage cross-functionally with departments such as Collections and Lease Loyalty.
• Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives.

Qualifications

• At least 6 months of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work