Customer Service Representative (Multi-Channel Support)

📢 Customer Service Representative (Multi-Channel Support)

📍 On-Site | Medellín (El Poblado) | 🕐 Full-Time

🚀 About The Role

We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation.

You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.

Before You Apply

This is a fast-paced, high-responsibility role, even at an entry level.

Schedule:

• Monday to Friday
• 8:00 AM – 7:30 PM
• 1-hour lunch + 30 minutes of breaks

📍 On-site in El Poblado, Medellín

👉 Not compatible with ongoing studies or second jobs

👉 Requires focus, multitasking, and consistency throughout the day

What You’ll Do

• Manage customer interactions via phone, email, and text
• Convert inquiries into structured service tickets
• Support customers by identifying their needs and next steps
• Handle challenging situations with professionalism
• Coordinate with internal teams to resolve requests
• Maintain accurate records of all interactions

What You Need

• Advanced English (B2+ / C1)
• 0–1 year of experience in customer service (or similar roles)
• Strong communication skills (written and verbal)
• Good typing speed and ability to multitask
• Attention to detail and willingness to learn
• Ability to stay calm under pressure

Tools

• Microsoft Office
• Adobe

Compensation

• Salary: $2,500,000 COP
• Transportation allowance
• Overtime and legal surcharges

What Success Looks Like

• You learn quickly and adapt to new processes
• You handle multiple conversations without losing organization
• You communicate clearly and professionally
• You take ownership of customer requests and follow through