Customer Intake Representative (High-Volume Calls)

On-Site | Medellín (El Poblado) | 🕐 Full-Time

If you perform at your best in fast-paced, high-demand environments, this role is built for you.

Before You Apply

This is a high-performance role, not a typical customer service job.

Schedule:

• Monday to Friday
• 8:00 AM – 7:45 PM
• 1-hour lunch + two 15-minute breaks

You will be on back-to-back calls for most of your shift while entering information in real time.

This role is not compatible with ongoing studies or second jobs

What You’ll Do

• Handle continuous calls with U.S.-based customers
• Gather detailed business information with high accuracy
• Enter data in real time while actively speaking with customers
• Maintain energy, focus, and professionalism throughout your shift
• Follow structured processes and documentation protocols
• Perform under pressure without compromising quality

What You Need

• Advanced English (B2+ / C1)
• Experience in call centers or high-volume environments
• Strong typing speed and multitasking ability
• High attention to detail under pressure
• Ability to stay focused for extended periods
• Clear, confident, and professional communication skills

Compensation

• Salary: $3,000,000 COP
• Transportation allowance
• Overtime and legal surcharges

🏆 Who Thrives In This Role

People who:

• Perform well under pressure
• Stay consistent even in demanding environments
• Enjoy continuous customer interaction
• Are driven by fast-paced work settings