Customer Service Specialist

Your main responsibilities will include:

• Respond to customer inquiries providing clear, accurate information and resolving issues in a timely manner.
• Handling of online enquiries, inbound and outbound calls.
• Document customer interactions within the relevant systems with clear and concise notes.
• Ensure customer satisfaction through effective problem-solving.
• Engage and collaborate with team members to resolve customer cases and exceed the customer expectations.
• Follow all corporate policies and procedures to maintain quality and efficiency

Job Requirements:

• Previous experience in customer service call centre environment
• Strong communication skills, both written and verbal
• Ability to remain calm and professional in high-pressure situations
• Team player with a collaborative and proactive approach to problem-solving
• Excellent conflict resolution and problem-solving abilities
• Proficiency with MS Office and confidence across digital platforms.
• Organised and detail-oriented