CalvertHealth
Linkedin · Posted 2d ago
PATIENT ACCESS SERVICE CENTER REP II
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Indexed description
- JOB DESCRIPTION DETAILS
- Job Summary:
- Performs all duties of Patient Access Service Center Representative I. Acts as an experienced call center representative that is a resource for solving problems during scheduling, and support staff with proper execution of the daily work flow.
- Education:
- High School Diploma required, 2 years of college preferred
- Registration/Certification/Licensure:
- CHAA (Certified Healthcare Access Associate) or CRCS (Certified Revenue Cycle Specialist) preferred
- Experience:
- 3 - 5 years of experience in a customer service position, preferably a call center environment.
- Other Requirements:
- Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.
- Basic computer skills to include Windows, Microsoft Office, Operating System.
- Good knowledge of insurance plans, coverage types, medical terminology, and CRCS (Certified Revenue Cycle Specialist) through AAHAM (American Association of Healthcare Administration Management).
- Excellent customer service skills and phone rapport with patients and offices.
- Demonstrates flexibility and cooperative attitude.
- Communicates effectively with all levels of staff and departments.
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