Customer Service Representative

Transtar Industries is a dynamic global leader in transmission parts and driveline-related products. We offer the broadest product range of quality OE and aftermarket parts as well as premium remanufactured products: including automatic and standard transmission units, transmission rebuild kits and components, remanufactured torque converters, hard parts, valve bodies, differentials, and transfer case kits and components. With more than 100 locations throughout United States, Puerto Rico and Canada, our distribution network reaches more than 80 countries.

We offer an excellent opportunity for not only a job, but a career with growth potential. At Transtar, we seek applicants who roll up their sleeves, enjoy hard work, thrive in a team environment, and who embody our core values of Safety, Honesty, Action, Relationship, and Product.

POSITION SUMMARY:

The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to customers. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. As a Customer Service Representative, you will partner with sales, logistics, inventory management, leadership team, and customers to achieve optimal customer satisfaction.

Primary Responsibilities:

• Supports the assigned business unit and their teams to achieve revenue and profitability goals
• Play an integral role in the team’s support of providing superior business guidance and the greatest customer experience possible
• Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly to customer inquiries
• Knowing Transtar’s product offering to best answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer transactions
• Cash-handling and invoice coordination
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

• Answer incoming/make outgoing calls to customers
• Utilize company software to confirm orders
• Other duties as assigned

• High School diploma and 3-5 years of work experience in a customer service or customer facing role, preferably in a contact center environment is preferred
• Bi-lingual in English & Spanish is a plus
• Previous cash-handling experience is a plus
• Experience using JD Edwards preferred
• Proficiency in Microsoft Office Suite
• Must have the ability to work with patience and be courteous in customer relations
• Effective writing, communication and interpersonal skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Must have strong organization skills
• Assertive, analytical problem solver with a “can do” attitude
• Ability to exercise mature judgment
• Automotive experience preferred but not required