Customer Service Senior Associate - Morocco

About Us

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Role and Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.

• Answering queries and resolving client issues regarding our products, platforms, and promotion.

• Address customer feedback as well as complaints professionally.

• Record and update customer data and other relevant information when necessary.

• Supporting documentation/administrative needs within the department and supporting

translation for customer announcement notices.

Requirements:

• Tertiary education, diploma or above.

• Fresh graduates are welcome to apply.

• Willing to work on shifts (including weekends if required).

• Proficient in Microsoft Office.

• Fluent in English and Arabic including written and verbal communication skills. Language skills in one of the following French/Spanish/Italian is mandatory.

• Effective communication skills.

• A logical and analytical approach to problem-solving.

Desirable:

• 1-2 years working experience, preferably in Customer Service (Financial / Forex industry would

be a distinct advantage).

• A genuine interest in working in financial markets and client services.