Reservations Agent

The Tower Hotel, Waterford is currently recruiting for a fulltime experienced Reservations Agent to join the team.

The ideal candidate for this role will be a confident, organised person who has excellent attention to detail and guest care skills. A flexible attitude towards shift work is essential as midweek and weekend work is a prerequisite for the role.

Key Duties & Responsibilities:

• Answer in-coming calls and emails from prospective guests, corporate clients, tour operators and travel agents. Ensuring that all are dealt with in a prompt, efficient and professional manner.
• To answer the hotel telephone to the agreed company standards.
• To anticipate guests needs and ensure that the level of service provided is above and beyond guest expectation.
• To complete departmental checklist daily.
• To input all group rooming lists.
• To develop a strong working relationship with colleagues in your department and related departments.
• To convert enquiries to a sale, passing on new business leads to the Sales team.

Experience/Qualifications

• A friendly positive can-do-attitude * Must be fluent in English, both written and oral*.
• A minimum of 6 months reservations/reception experience.
• Strong customer care skills.
• Ability to organise and prioritise.
• Experience with Hotsoft Office System is desirable.
• Having knowledge of third-party websites is desirable.

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Meals during shifts.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C's applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).
• The chance for further career development and training opportunity.

Important Information:

• All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility.