Warranty Service Coordinator

The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities

Responsibilities

Sourcing product needed to fulfill job requirements

Inbound and Outbound phone calls to respond to needs quickly and efficiently

Validate material needs with store locations and order if needed

Schedule and communication with parties on ETA’s

Communications with homeowners to validate information and respond to concerns

Continuous updating of in-house software of current standings of events

Vendor communications on service requests and debits

Complete resolution on issues and concerns and communications to all parties of such

Qualifications

Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software

Respond to common inquiries or complaints from customers

Ability to define problems, collect data, establish facts, and draw valid conclusions

Analyze information of critical factors that will affect the resolution

Evaluate options correctly and establish priorities

Communication skills in phone etiquette and formal one-on-one interactions

Problem solver, Sense of Urgency, Ability to meet critical deadlines.

Team player, positive attitude, adaptability

Consistency

Blueprint reading experience

Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.

Construction knowledge