Customer Service Representative (Onsite)

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Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor.

Your Opportunity: International Graphics is currently seeking a Customer Service Representative (CSR) to join our team in Stratford, ON (Canada), reporting to the Customer Service Manager.

International Graphics is a leading provider of business card, print procurement and corporate identity solutions for many of Canada’s largest financial institutions, retailers and corporations.

Your Responsibilities

• Strive to provide exceptional, professional customer service, in every interaction
• Assist customers with questions regarding their orders
• Assist customers with placing their orders on-line, using one of our on-line ordering sites
• Enter manual orders into our order entry/billing system
• Reply to customer inquires sent via email
• Assist the credit department in collections calls, particularly to French customers
• Provide support in translations for our marketing material
• Assist with accounts receivable tasks
• Assist with any other tasks requested of you

Your Shift: Monday - Friday, 8:00am - 4:30pm

You Must Have

• Grade 12
• 3 years previous customer service experience
• Professional communication skills, both verbal and written with a focus on providing excellent customer service (ideally in both English & French)
• Ability to multi-task while paying close attention to detail
• Proven ability to work independently, as well as part of a team
• Self-directed, solution-oriented and a reliable problem-solver
• Excellent time management and the ability to meet deadlines
• Enjoy learning new technologies and training others

We Would Also Prefer

• Knowledge in any/all aspects of commercial print, from digital and CTP to traditional offset
• Knowledge of Microsoft Office
• Bilingual capabilities in English/French

The anticipated hourly range for this position is $20.00 - 21.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

Watch our video to learn more!

https://www.youtube.com/watch?v=pdXOC8HM-NM

About Taylor Corporation

One of the top graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For more than 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning more than 26 states and nine countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions.

Taylor Corporation offers a comprehensive benefit package and an atmosphere for professional and personal development. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.