Customer Care myQ Community - Coordinator

Chamberlain Group Customer Care myQ Community - Coordinator YesterdaySaved Hybrid Oak Brook, IL, USA 23-38 Hourly Junior 23-38 Hourly JuniorAutomotive • Hardware • Internet of Things • Mobile • Software • App development • PropTechProvide daily customer support for myQ subscription services through email, phone, and Salesforce case management. Resolve billing, invoicing, account, and technical issues; handle escalated complaints; support sales, customer success, and care teams; track issue trends; and identify process improvements. Maintain inbox service levels, follow up with customers, support onboarding scalability, document workflows, and contribute to related projects while protecting confidential information.Top Skills: Microsoft Office SuiteMyqSalesforce Service CloudZuora