AI Content Program Manager, Chatbot

HoneyBook AI Content Program Manager, Chatbot YesterdaySaved Hybrid 2 Locations 140K-158K Annually Entry level 140K-158K Annually Entry levelFintech • Payments • Productivity • Software • AutomationOwn the strategy, configuration, and continuous improvement of HoneyBook’s support chatbot and related Help Center and internal documentation. Analyze resolution data, identify content gaps, prioritize roadmap investments, configure Intercom, maintain data connectors, evaluate AI tools, and build internal low-code applications. Create clear technical documentation, improve AI-assisted workflows, maintain governance, and collaborate with Member Care, Product, QA, Marketing, and other teams to improve member and support specialist experiences.Top Skills: ClaudeClaude CodeGeminiIntercomLarge Language Models (Llms)Lovable