Customer Service

Customer Service Representative – Client Support

Location: Round Lake Park, IL

Work Arrangement: Fully Onsite

Salary: $57,000–$62,000 per year (Depending on experience)

Schedule: Monday–Thursday, 9:30 AM–6:00 PM; Friday, 8:30 AM–5:00 PM

We are seeking a highly organized and customer-focused Customer Service Representative – Client Support to join our growing team.

What We're Looking For

• Customer-facing customer service, account management, order management, or sales support experience
• Experience working with multiple customers and customer-specific requirements
• Strong order processing and data-entry experience
• Excellent written and verbal communication skills
• Strong organization and attention to detail
• The ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through skills
• Experience working collaboratively with cross-functional teams
• A professional, customer-focused approach
• Experience with Microsoft Office and ERP, CRM, or order management systems

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Provide customers with order status, shipment information, and general support
• Process and manage customer orders accurately and efficiently
• Monitor open orders and shipments to ensure customer requirements and deadlines are met
• Communicate proactively regarding delays, discrepancies, shipment concerns, or order changes
• Coordinate with Sales, Production, Logistics, Operations, and other internal teams as needed
• Research customer issues independently and work toward resolution before escalating when appropriate
• Take ownership of customer concerns through completion and follow-up
• Maintain accurate customer records, notes, documentation, and activity status
• Support both domestic and international customers
• Understand and follow customer-specific requirements for documentation, packaging, shipping, and communication
• Process domestic and international sales orders
• Serve as backup support for order processing specialists
• Process approximately 10–15 orders per day while maintaining a high level of accuracy
• Ask appropriate clarifying questions when order information is incomplete or inconsistent
• Prepare reports and maintain documentation related to customer feedback, issues, and resolutions
• Stay current on product information and communicate relevant customer feedback internally
• Perform other customer service responsibilities as assigned

Required Qualifications

• Previous experience in customer service, account management, order management, inside sales support, or customer support
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a high-volume environment
• Strong problem-solving and customer relationship skills
• Ability to take ownership of issues and follow through to completion
• Experience collaborating with multiple internal departments
• Comfortable using Microsoft Office and ERP, CRM, or order management systems
• Bachelor's degree in Business, Communications, or a related field preferred
• Industry experience in fragrance, flavor, cosmetics, personal care, consumer products, manufacturing, specialty chemicals, or related industries is highly preferred.

Zing Recruiting is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

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