Customer Service Representative (Parts Support)

Who You Are

The Customer Service Representative (Parts Support) will be responsible for serving customers by providing information about FANUC product and services in a professional, friendly and knowledgeable manner, accurately process orders and respond to customer inquiries. Communicate effectively both internally and externally to meet and exceed customer service expectations.

How It’s Done

• Providing exceptional telephone, email and chat support to internal and external inquiries
• Receiving, processing and verifying accuracy of spare parts orders from customers
• Generating and supplying quotes
• Opening, updating and maintaining accounts information
• Providing status updates and lead times for parts orders
• Initiating required actions in response to order change requests, including the maintenance of the order, updating information files, communicating changes to appropriate departments
• Collaborating with Operations, Accounting, Logistics and Technical Support groups to satisfy customer’s delivery requirements
• Expediting resolutions of customer’s problems and complaints
• Utilize multiple software applications simultaneously to process transactions, access information, and document activities.

What You Need

• Associate degree in General Business or related field or equivalent relevant experience.
• Minimum 3 years in a customer service representative role.
• Excellent communication, interpersonal, and organizational skills- ability to effectively communicate, resolve problems and maintain good relations with internal and external customers.
• Strong computer application skills, including Microsoft Windows and Microsoft Office.

What Would Be Even Better

• Manufacturing background
• Previous Oracle experience

It’s Your Move

At FANUC America, we are driven by a deep respect for our people and a commitment to building a workplace dedicated to integrity and excellence. We believe that great careers are built through opportunity, growth, and collaboration—and we’re excited to invite talented individuals like you to explore what’s possible with us.

Joining FANUC means becoming part of a team that values your unique perspective and encourages continuous learning and collaboration. We foster a culture where respect and innovation go hand in hand, and where your contributions help shape the future of automation and robotics.

If you're ready to take the next step in your career, we invite you to apply today. We look forward to learning more about you!

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Sponsorship will not be provided for this position

Equal Opportunity Employer, including disabled and veterans

More information related to benefits offered by FANUC America can be found at the hyperlink attached here.

FANUC America is seeking a qualified applicant for a Parts Sales Representative role. The pay range for this position is $48,000 - $78,000 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America.

A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience.