Swedish Customer service representative

Company Description Teleperformance is a global leader in digitally integrated business services, operating in over 80 countries with a workforce of more than 500,000 people. At Teleperformance Egypt (TP Egypt), teams support a wide range of international clients through customer experience and support solutions. The organization focuses on creating meaningful interactions with customers while maintaining high service standards. TP Egypt is committed to empowering employees with growth opportunities, training, and a supportive work environment. Joining TP Egypt means being part of a diverse, multicultural team with access to continuous development.
Role Description This is a full-time, on-site role based in Cairo, Egypt for a Swedish Customer Service Representative. The role involves handling inbound and outbound customer interactions in Swedish through phone, email, or chat, and resolving inquiries, issues, and requests in a professional and timely manner. Daily responsibilities include providing accurate information about products and services, documenting customer interactions, and following established procedures and guidelines. The representative will actively contribute to customer satisfaction and experience by maintaining a courteous tone, demonstrating empathy, and ensuring first-contact resolution whenever possible. The role also includes collaborating with team leaders and colleagues, participating in coaching sessions, and staying up to date with product, service, and process changes.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Service Representatives experience.
• Ability to handle Customer Support tasks, including managing inquiries and resolving issues efficiently.
• Focus on Customer Satisfaction, with the ability to meet or exceed quality and performance targets.
• Understanding of Customer Experience principles and the ability to create positive, consistent interactions.
• Fluency in Swedish (spoken and written) and good command of English for internal communication.
• Excellent communication, active listening, and problem-solving skills.
• Comfort working with computer systems, CRM tools, and multiple applications simultaneously.
• Flexibility to work in shifts and adapt to a fast-paced, structured contact center environment.
• Previous customer service or contact center experience is an advantage but not mandatory.
• High school diploma or equivalent; further education is a plus.