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Emirates NBD Egypt Linkedin · Posted yesterday

Inbound Agent

Cairo

Linkedin
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Indexed description

  • To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank.
  • Reply to customer calls in a courteous manner in line with established procedures and guidelines.
  • Respond to customer inquiries and provide a satisfactory response and information.
  • Respond to customer complaints in a courteous manner and refer appropriately.
  • Record call information and logs so that accurate contact history is maintained for all customers.
  • Follow-up required actions and ensure they are completed in line with established guidelines.
  • Promptly report any issues requiring attention from direct supervisors.


0-1 years of experience in a call center environment


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