Customer Support Specialist

Romanian-speaking Customer Support Specialist — Budapest

Clearvisio · Budapest (office-based) · Full-time

ABOUT US

Clearvisio builds cloud-based Practice Management Software for optical retailers across Central Europe. We're the market leader in Hungary and expanding into Romania, serving hundreds of optical stores including chains like Vision Express and Ofotért. Founded in 2012, based in Budapest. https://clearvis.io/

THE ROLE

We're strengthening the support behind our Romanian market. You'll be the friendly, competent voice our Romanian optical-retail customers reach when they need help with Clearvis.io — on the phone, by email, and over chat (WhatsApp / Viber).

You start on first-line (L1) support: understanding the customer's need, solving it from our documentation, acting in the subscription on their behalf, and documenting everything cleanly in our ticketing system. Our goal is to grow you into second-line (L2) support — reading logs, running vetted database queries, adjusting templates, building reports, and filing precise bug reports to development. If you already arrive with that technical confidence, even better.

WHAT WE'RE LOOKING FOR

- Native or fully fluent Romanian — spoken and written (this is the customer-facing language)

- Working English or Hungarian for internal communication

- A genuine customer-service attitude: patient, clear, and calm on the phone

- Basic technical confidence and willingness to grow into logs and vetted SQL

- Clear, disciplined documentation habits

- Eligible to work in Hungary and able to work from our Budapest office

NICE TO HAVE

- Experience in optical retail or with a Practice Management / POS / ERP system

- Prior customer support, call-centre, or help-desk experience

- Comfort with SQL, reading application logs, or light scripting

- Familiarity with the Romanian optical or healthcare-retail market

WHAT WE OFFER

- Competitive gross monthly salary, set by level (L1 vs. L2) and reviewed within your first 6 months

- Notebook and mobile phone

- A real product with paying customers and a 13+ year track record — no startup chaos

- A clear growth path from L1 to L2, with L2/L3 engineers who back you up while you learn

PRACTICAL DETAILS

- Location: Budapest HQ, 1043 Budapest, Lorántffy Zsuzsanna u. 15.

- Office-based; remote not available during the 3-month probation

- Full-time, indefinite contract, 8h/day