Costumer Service Agent - Dutch in Porto

Hi Candidate,

Are you looking for your next adventure?

As a result of the incredible growth of our client, we’re looking for bilingual speakers to join us and one of the world’s most well-known brands.

To give customers a consistent path to a great experience, you will:

• Maintain a positive, empathetic and professional attitude towards customers;

• Respond promptly to customer inquiries;

• Communicate with customers by calls, tickets, emails or messages;

• Know the product/service well;

• Process customer requests and complains;

• Track, document and retrieve information in call tracking database;

• Increase customer loyalty by delivering a seamless experience.

REQUIREMENTS

Our client is a great match if you:

• Have a proficient or bilingual level of Dutch, and a good level of English;

• Have call center experience;

• Live in Porto;

• Have flexibitity in terms of shifts;

• Have effective communication skills and customer care skills – ability to listen and understand the customers needs;

• Have strong computer navigation skills (you don’t need to be a pc nerd, don’t worry);

• Have good disposition to work in a customer service environment.

OFFER

What’s in it for you?

• An attractive local salary package;

• Paid training;

• Full-time employment contract;

• Vacation and Christmas bonuses – we want to say thank you on the happiest seasons of the year; • Career path;

• Monthly performance bonuses.

What are you waiting for? Apply now! We are waiting for you :) 🚀