Back to search
RAC Linkedin · Posted 27d ago

SMR Contact Centre Advisor

United Kingdom

Linkedin
Continue to application Add your email once, then Caio opens the original posting.

Indexed description

Customer Advisor - SMR & Inspections Services

Start Date: 7TBC

Salary: £26,509.50 per annum ⏰ Hours: 40 per week, full-time Shifts: Monday-Saturday on a rotating basis: 8am-6pm (rest day when a weekend day is worked)

Location: Office-based at Bescot

Are you passionate about delivering outstanding customer service?

Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor!

Training

You must be able to commit to two weeks full-time training (Mon-Fri, 09:00-17:00).

Your Role

As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:

  • Assigning technicians to jobs
  • Coordinating with dealerships to confirm parts availability
  • Acting as the key point of contact for customers throughout their booking

What You’ll Be Doing

  • Handling inbound and outbound customer calls
  • Managing bookings and updating systems accurately
  • Building product and process knowledge
  • Collaborating with your team to improve performance
  • Communicating confidently with internal and external stakeholders

What We’re Looking For

  • Previous customer service experience (contact centre experience is a plus)
  • Strong communication and upselling skills
  • Ability to manage complaints professionally
  • Excellent organisation, PC, and admin skills
  • A customer-first mindset and drive to deliver a smooth, positive experience

If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes.

We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.

Benefits

At RAC, we reward your commitment with more than just a salary:

  • Bonus scheme eligibility
  • Pension contributions up to 6.5%
  • Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
  • Family leave support and flexible working
  • 24/7 confidential personal support service
  • Car salary sacrifice scheme (after 12 months, including EV options)
  • FREE RAC Ultimate Complete Breakdown Cover from day one
  • Access to Orange Savings - discounts on retail, travel, tech & more
  • FREE onsite parking
  • Automatic enrolment into our Colleague Share Scheme - Owning it Together
Free. 20 seconds. No password. See every match in this search.

Create a free Caio profile to unlock more results and save your role and location preferences.

Unlock free search
Want help applying to roles like this? Search Caio for free. If repetitive applications get heavy, Managed Job Search adds supervised execution for $99/month.
View Managed Job Search