Senior Customer Service Rep Aftermarket

We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

We are looking for Senior Customer Service Rep Aftermarket to join our team at Bobcat.

Job Information

We are looking for a Customer Service Representative to support our network of dealerships, acting as the primary point of contact for commercial enquiries, order management, customer requests, and issue resolution. This is an excellent opportunity to join a collaborative, international organisation where customer experience, process excellence, and continuous improvement are at the heart of everything we do.

We Are Looking For Someone Who Will

• Act as the primary point of contact for assigned dealership customers.
• Deliver a professional, responsive, and solution-focused customer experience.
• Manage customer orders, quotations, enquiries, disputes, claims, and requests in line with agreed service standards. Proactively manage the order book to ensure customer and business requirements are met.
• Oversee the order fulfilment process from order entry through to delivery.
• Investigate and resolve customer issues, escalating where appropriate to ensure timely resolution.
• Drive continuous improvements in customer satisfaction and service performance
• Work closely with warehouse operations and suppliers to verify receipts, validate invoices, and resolve discrepancies.
• Support smooth operational processes through accurate administration and effective problem-solving.
• Identify process bottlenecks and collaborate with internal stakeholders to implement improvements.
• Build strong working relationships with Sales, Supply Chain, Logistics, Credit, Collections, Marketing, and other internal teams.
• Participate in dealer and sales meetings to better understand customer and market requirements.
• Communicate effectively with colleagues and customers across multiple countries and business functions
• Monitor sales performance against monthly targets and business objectives.
• Support business growth through excellent customer service and effective order management.

We Are Looking For Someone Who Has

• Diploma or degree-level education, or equivalent relevant experience.
• Previous experience in a customer service, sales support, order management, or customer care role.
• Experience working in a process-driven, multinational environment.
• Exposure to cross-border sales administration and supporting international customers.
• Experience liaising with multiple stakeholders across different locations.
• Strong order management experience using ERP systems such as SAP, Oracle, or similar.
• Excellent communication and relationship-building skills.
• Strong customer service mindset with a proactive and solution-focused approach.
• High attention to detail and strong organisational skills.
• Ability to prioritise multiple tasks and meet deadlines in a fast-paced environment.
• Strong systems experience, including Microsoft Office and ERP platforms.
• Fluency in English; an additional European language would be highly advantageous

What You'll Get In Return

• Competitive Salary Package
• Contributory Pension Scheme
• Enhanced Parental Policies
• Life Assurance
• On-site parking
• Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
• Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.