Customer Service Representative

Job Summary

We are looking for an experienced and dynamic Customer Service Representative to join our team at Ed Staub & Sons Petroleum, Inc., located in Redmond, Oregon. The Customer Service Representative will be responsible for working with customers, answering inquiries, resolving customer complaints, and handling customer requests and orders in a professional and timely manner.

Compensation & Benefits

This is a full time - hourly position that offers compensation of $20 to $24 per hour, paid semimonthly. Additionally, Ed Staub & Sons Petroleum, Inc. offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, a 401(k) plan, and paid holidays and vacations.

Responsibilities

• Respond promptly to customer inquiries and complaints, providing accurate information and referring to upper management for resolution where necessary.
• Process orders, forms, applications, and requests from customers in an accurate and timely manner.
• Identify, investigate, and resolve customer issues and complaints in a professional and efficient manner.
• Maintain customer databases, payment records, and other records.
• Maintain a professional and friendly approach with all customers.
• Establish and maintain positive working relationships with customers.
• Monitor customer satisfaction and suggest changes and improvements.
• Track customer orders and ensure timely and accurate delivery.

Requirements

• At least two years’ experience in customer service
• Excellent interpersonal, communication, and problem-solving skills
• Accuracy and attention to detail
• Ability to prioritize tasks and work under strict deadlines
• Advanced knowledge of Microsoft Office applications
• Knowledge of customer service principles and best practices

THIS IS NOT A REMOTE POSITION.

EEOC Statement

Ed Staub & Sons Petroleum, Inc. is an Equal Opportunity Employer. We evaluate all applicants irrespective of race, color, age, sex, religion, national origin, marital status, veteran status, alcohol or substance abuse history, psychological evaluation, record of arrest, conviction or incarceration, or any other basis prohibited by state or federal law.