Norwegian & Swedish Player Support Agent -- iGaming l Belgrade

Workanova is a managed player support company serving iGaming operators globally. We are not a generic call center. We build dedicated support teams with structured 3-week onboarding, weekly QA coaching, documented escalation paths, and weekly performance reporting. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Belgrade office, 100+ team members, 14+ languages.

What You Get At Workanova

• 3-week structured onboarding before you touch a live ticket
• Weekly QA coaching sessions (not quarterly reviews)
• Clear career path: Agent > Senior Agent > Team Lead > Project Manager
• Work with real iGaming brands (not anonymous clients)
• Documented workflows -- you always know what to do with every ticket type
• SiGMA award-winning operations team
• Belgrade city center office

We’re seeking a Finnish -Speaking Player Support Agent to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Finnish-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities

Respond promptly and professionally to player inquiries via live chat

Resolve customer issues related to accounts, deposits/withdrawals

Ensure compliance with iGaming regulations and responsible gaming policies

Maintain accurate logs and follow up on unresolved queries

Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.

Requirements

What We’re Looking For:

Good command of Finnish language (minimum B2)

Good command of English language (minimum B2)

Previous experience in customer support, ideally within iGaming, is a strong plus

Excellent typing, communication, and problem-solving skills

Ability to work independently, manage time effectively, and stay focused during night shifts

Familiarity with CRM/chat platforms is a plus

Benefits

What We Offer:

Competitive salary with attractive commission structure

Top-tier training provided by industry-leading experts

Opportunity to grow within a fast-expanding international company

Positive and supportive team environment

Comfortable office space in central Belgrade

Happy hour

Private healthcare plan

About Workanova: 100+ team members. 14+ languages. Belgrade city center. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Clients include leading iGaming operators across Europe, LATAM, and Africa. Our teams consistently deliver CSAT 85%+, first response under 30 seconds, and 85% first contact resolution.