Norwegian & Finnish Player Support Agent -- iGaming l Belgrade

Norwegian & Finnish Player Support Agent -- iGaming l Belgrade About the Role:

We are building a Nordic support team for iGaming operators entering Scandinavian markets. You will provide player support to Norwegian and Finnish speaking casino and sportsbook players across live chat, email, and ticket systems.

This is not a script-reading call center job. You will go through 3 weeks of structured training before handling your first live interaction. After that, you get weekly QA coaching, monthly performance reviews, and a clear career path.

What You Will Do

Handle player inquiries across live chat, email, and tickets in Norwegian or Finnish (plus English). Assist players with account management, deposits, withdrawals, bonus eligibility, and responsible gaming. Resolve payment escalations and KYC verification inquiries. Maintain CSAT above 85% and first response time under 30 seconds. Participate in weekly QA calibration sessions. Contribute to knowledge base updates for Nordic markets.

Requirements

What You Need:

Native or near-native Norwegian or Finnish. Strong English (B2 minimum). Excellent written communication. Ability to stay calm under pressure (players have real money on the line). Attention to detail. Willingness to work rotating shifts (support is 24/7). No iGaming experience required -- we train you completely.

What You Get

3-week structured onboarding (product training, QA calibration, shadow shifts, supervised go-live). Weekly QA coaching sessions with your team lead. Clear career progression: Agent, Senior Agent, Team Lead, Project Manager. Competitive salary. Belgrade city center office. Work with leading iGaming brands. Be part of a SiGMA award-winning team (3 consecutive nominations).

Why Now

Workanova is expanding into Nordic markets ahead of the FIFA World Cup 2026. Operators need native Norwegian and Finnish speakers who understand player behavior. This is a rare opportunity for Scandinavian speakers in Belgrade.

Benefits

What We Offer:

Competitive salary with attractive commission structure

Top-tier training provided by industry-leading experts

Opportunity to grow within a fast-expanding international company

Positive and supportive team environment

Comfortable office space in central Belgrade

Happy hour

Private healthcare plan

About Workanova: 100+ team members. 14+ languages. Belgrade city center. Three consecutive SiGMA nominations for Best Customer Service Provider (2022, 2023, 2024). Clients include leading iGaming operators across Europe, LATAM, and Africa. Our teams consistently deliver CSAT 85%+, first response under 30 seconds, and 85% first contact resolution.