Customer Service Representative

JOB DESCRIPTION:

- Process sales orders, changes, extensions & substitutions etc.

- Follow up on unconfirmed orders and contact accounts regarding

confirmations not received

- Run daily reports to ensure orders are shipping

- Issue and track special projects

- Provide POD information to credit

- Review sales order for allocation, picking and shipping

- Track deliveries on late styles

- Answer customer Inquiries

- Review status of sales orders weekly with Sales Associate

- Coordination of reworks (retail price tickets and all customer floor ready requirements) along with allocations.

- Process EDI 850/860

- Contact Sales Associates, buyers and assistants regarding all extensions, refusals and shipping updates as needed.

- Interface very closely with the Import, Rework and Production departments

- File all information, reports, sales orders and updates

QUALIFICATIONS:

- Three years of Customer Service experience with an apparel or consumer products company.

- Strong verbal and written communications skills

- PC Proficiency with Word and Excel