Customer Service Representative

Full-Time | In Office – Staten Island, NY OR Bayonne, NJ

Base Salary: $42,000–$48,000

Expected First-Year Compensation: $50,000–$60,000

Start a Career in Insurance

Our State Farm independent contractor agency is hiring a Customer Service Representative to join our team. The selected candidate may work from either our Staten Island, NY office or our Bayonne, NJ office.

No previous insurance experience is required. We are looking for someone who communicates well, stays organized, enjoys helping people, and wants an opportunity to build a professional career. We provide hands-on training and support to help you obtain the required insurance licenses.

What You'll Do

• Help customers with billing, policy, and account questions
• Process policy changes and customer service requests
• Respond to customers by phone, text, and email
• Explain insurance coverage and available options
• Follow up on outstanding customer needs
• Assist with claims-related questions and next steps
• Maintain accurate customer records
• Identify potential coverage gaps and additional insurance needs
• Work with our team to improve customer satisfaction and retention

What We're Looking For

• Strong communication and customer service skills
• Organized, dependable, and detail-oriented
• Comfortable speaking with customers by phone
• Able to multitask and solve problems
• Comfortable learning new technology and systems
• Coachable, team-oriented, and interested in professional growth

Previous experience in customer service, retail, hospitality, banking, an office environment, or a call center is helpful but not required.

Compensation & Benefits

• $42,000–$48,000 base salary, based on experience
• $50,000–$60,000 expected first-year total compensation
• Monthly performance-based bonus opportunities
• 100% employer-paid employee health insurance
• 50% employer-paid dental insurance
• 50% employer-paid vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Employer-paid life insurance
• Insurance licensing support and licensing bonus
• Paid training and professional development
• Career advancement opportunities

Location & Career Growth

This is a full-time, in-office position. Candidates may work from either:

• Staten Island, NY
• Bayonne, NJ

As you develop your skills and insurance knowledge, there may be opportunities to grow into senior customer service, account management, insurance sales, or leadership responsibilities.

If you are dependable, enjoy helping people, and want an opportunity to learn and grow, apply today.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents independently hire their own employees. Employees of State Farm agents are not employees of State Farm.