Customer Support Representative

Job Title – Customer Service Support

Location: Fleet, Hampshire – UK Office

FIT/FOXTEQ (UK) LIMITED focuses on the development, manufacturing and marketing of electronic and optoelectronic connectors, antennas, acoustic components, cables, and modules for applications in computers, communication equipment, consumer electronics, automobiles, industrial and green energy field products.

We are now seeking a Customer Support Coordinator to join our small but very friendly team based in our offices in Fleet.

You will be working directly with a variety of Customers, dealing with the complete Logistics chain from order placement, through to delivery. You will be liaising directly with our factories which are based in China. Ideally, we are looking for someone who has Mandarin or a second European language as we have a lot of Customers based in central and Eastern Europe, however, this is not essential.

This is a fantastic opportunity for someone who is looking to further their career with a forward thinking and professional company.

If you have previous Customer service experience or have worked within a logistics environment and are looking for a new challenge, then please apply today.

Main duties and responsibilities:

• Process orders from Customers through our in-house system
• Allocate stock as per customer forecast for Vendor Managed Inventory
• Monitor and highlight aging stock working with the customer to pull the stock and consume
• Coordinate and inform customer of delivery committed dates.
• Expedite deliveries.
• Update the customers intranet were applicable
• Submit logistics documents to the customer
• Maintain outstanding order book.
• Invoice customer for received goods.
• Resolve A/R accounting issues.
• Dealing with customer complaints.
• Handle general customer enquiries/issues to resolution.
• To be first point of escalation for any issues regarding orders or shipments
• To report any ongoing issues to Manager, LSA as next point of escalation.

Qualifications/ Education:

• Excellent knowledge of computer applications, particularly Word and Excel. Familiarity with Lotus Notes desirable but not essential.
• Excellent written and oral communication skills.
• The ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.

We offer our employees competitive compensation and world class benefits. In addition, we recognize the performance of the company, business unit and individual through our incentive and recognition programs.

Our Company FOXTEQ (UK) LIMITED is a global provider of interconnect solutions and has established a commanding position as both a technology driver and leader.