Loan Clerk

Job Title: Loan Clerk (Full-Time)

Company: Sunrise Family Credit Union

Location: Bay City,

Position Type: Full-Time

About Us

At Sunrise Family Credit Union, our focus is our members. We are looking for a dependable, organized, and member-focused individual to join our team as a Full-Time Loan Clerk. In this role, you will provide administrative and operational support to our Loan Department and guide our members through the lending process. If you thrive in a fast-paced, team-oriented environment and love delivering exceptional service, we want to hear from you!

What You’ll Do (Essential Duties)

As a Loan Clerk, you will support the daily operations of our lending team and serve as a key point of contact for our members.

• Member Service: Answer incoming calls and assist members in person with general questions about loans, products, and payments.

• Application Intake: Take loan applications over the phone or in person, ensuring all information is complete and accurate.

• Application Processing: Receive, review, and distribute indirect and online loan applications to appropriate loan officers.

• Lending Support: Assist loan officers with documentation, member communication, and preparing loan proceeds.

• Account Transactions: Process loan payments and assist members with inquiries and transactions.

• Lien Management: Process and release liens on paid-off collateralized loans while maintaining accurate records.

• Financial Administration: Assist with balancing and reconciling Loan Department general ledger accounts.

• Records & Correspondence: Prepare member letters, maintain organized loan files, and manage the file room retention workflow.

• Compliance & Privacy: Maintain absolute member confidentiality and strictly follow all Credit Union policies and regulatory requirements.

• Team Collaboration: Complete special projects and administrative tasks as assigned by the Chief Lending Officer or CEO.

What We Are Looking For (Qualifications)

• Service Mindset: Excellent communication and customer service skills with a positive, professional attitude.

• Organizational Superpowers: Strong attention to detail and the ability to prioritize multiple tasks to meet deadlines.

• Tech Savvy: Strong computer proficiency and general office skills.

• Trustworthy: Ability to handle confidential financial and member data with complete discretion.

• Team Player: Ready to work independently or collaborate closely as part of a dynamic team.

• Experience (Bonus): Previous experience in a credit union, banking, lending, or financial institution setting is preferred but not required. We are willing to train the right person!

Why Join Sunrise Family?

If you enjoy helping people and are looking for a supportive environment where you can grow your career within the financial services industry, Sunrise Family Credit Union is the place for you.

Sunrise Family Credit Union is an Equal Opportunity Employer.